CRM & Membership Program Administrator - Luxury Cruise Line

Join StarDream Cruises, a leading name in luxury maritime hospitality, as we expand our operations to the vibrant heart of Bali. We are seeking a detail-oriented CRM & Membership Program Administrator to oversee the seamless administration of our exclusive membership program. In this role, you'll be at the heart of our customer relationship management, ensuring that every guest feels valued and appreciated. This is your chance to be part of a growing, innovative company that's redefining luxury travel in Indonesia.

As our CRM & Membership Program Administrator, you'll be responsible for managing our customer database, organizing member events, and ensuring that our guests have an unforgettable experience on board our luxury cruises. You'll work closely with our sales and marketing teams to drive member engagement and loyalty. This role offers a unique opportunity to work in a dynamic, fast-paced environment, with the chance to grow and develop your skills in a supportive and encouraging team.

If you're passionate about luxury travel, have a keen eye for detail, and are eager to be part of a growing company, then we want to hear from you. Join us in Kuta, Bali, and be part of the StarDream Cruises story.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain our customer relationship management (CRM) system, ensuring that all guest data is accurate and up-to-date.
• Organize and execute member events and activities, both on board our luxury cruises and at our land-based venues.
• Coordinate with our sales and marketing teams to drive member engagement and loyalty.
• Monitor and analyze member data to identify trends and opportunities for growth.
• Ensure that all member communications are timely, accurate, and personalized.
• Work closely with our guest service team to ensure that all member needs are met.
• Stay up-to-date with industry trends and best practices in customer relationship management.
• Provide exceptional customer service to our members, ensuring that they feel valued and appreciated.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer relationship management or a similar role.
• Proficient in using CRM software, such as Salesforce or HubSpot.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Passion for luxury travel and a keen eye for detail.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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